FAQ

 

HOW ARE YOUR T-SHIRTS PRINTED?

All of SHADEOGREY t-shirts are printed using state-of-the-art screen-printing processes and other apparel embellishment techniques, including soft-hand inks, water-based inks, specialty inks, foils, and flocks.

 

HOW SHOULD I CARE FOR MY SHADEOGREY T-SHIRTS? WILL THEY SHRINK?

The best way to care for your t-shirts is to turn them inside out and machine or hand wash them with cold water. Generally, cotton shrinks when it is washed and/or dried. Since all t-shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. The greatest amount of shrinkage occurs when the t-shirt is washed in hot water and dried on the hottest dryer setting. For the least shrinkage, dry on low or hang dry.

 

THE INK ON MY SHIRT IS INCONSISTENT. IS THIS A DEFECT?

If the ink is inconsistently printed on the seams or collar of the t-shirt, this is due to the nature of the design and print technique. THIS IS NOT A DEFECT. However, please do not hesitate to send an email to sup@shadeogrey.com with pictures of your product’s areas in question for further assistance.

 

DO YOU OFFER WHOLESALE OR BULK PRICING?

Yes, but we screen the companies who are interested in carrying SHADEOGREY products. We want to make sure that SHADEOGREY is a good fit for the companies with which we work. If you would like more information, please contact us and include some background information about your shop/company. Retailers are required to have a physical, brick-and-mortar location to be considered for approval. Retailers that are exclusively internet-based will not be considered.

 

DO YOU PRINT YOUR OWN SHIRTS?

No, at the moment we focusing on design and leave the printing to the professionals.

 

WHAT TYPE OF PRINTING PROCESS IS USED ON YOUR APPAREL?

All our t-shirts and hoodies are screen printed. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few may use t-shirt vinyls and some plastisol to get desired bright white print. Check the product pages for the specific type of printing for each individual product.

 

WILL THE PRINTING FADE?

Because we use soft water-based ink on most designs, some of the prints will fade some after being washed. Black prints tend to fade the most, but will hold up for lots of wear and washes.

 

CAN I PAY FOR YOUR MERCHANDISE ONLINE?

Yes, you can make purchases online through Paypal and Paynow. We accept VISA and MASTERCARD both local and international Debit and Credit Cards as well as local Debt Cards from CBZ,POSB,CABS,FBC Bank,Tetrad and ZB Bank. We also accept Mobile Payment Platforms like Ecocash and Telecash. Protecting the privacy and confidentiality of customer information is a responsibility that SHADEOGREY takes very seriously. SHADEOGREY is a verified Paynow merchant with a BuySafe function that protects you the buyer. We’ve designed our website to protect the information you provide us over the Internet.

 

DO WE OFFER GIFT CERTIFICATES?

Yes, we do! Our electronic Gift Certificates are sent via e-mail to any individual with a valid e-mail address. The recipient of an electronic Gift Card will receive an e-mail with a Gift Certificate code redeemable online only.

 

WILL YOU NOTIFY ME WHEN YOU RELEASE A NEW DESIGN OR RESTOCK A CURRENT DESIGN?

Yes of course. Subscribe to the SHADEOGREY newsletter, follow us on Twitter, Facebook, Google+ and Pinterest to keep tabs on us. We post updates about our products as well as occasional sales and specials.

 

DO YOU ACCEPT DESIGNS FROM THIRD PARTIES?

Yes, all of our designs are SHADEOGREY originals, but we do feature designs from other designers. Please drop us an email for further details.

 

WHAT IS YOUR RETURN POLICY?

Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please refer to our returns policy or contact us at  sup@shadeogrey.com.

 

CONTACT INFO

Address:

STARS 29, Haddon & Sly building, second floor, shop 29, Bulawayo, Zimbabwe

E-mail:

sup@shadeogrey.com

Phone:

+263 (0) 772 114 273 / +263 (0) 773 701 004