All deliveries will be done within two to five working days for domestic shipping after checkout or purchase. International orders require additional time (varies per country). If for any reason we are unable to deliver the product, we will issue you with a full refund. In cases where there’s a delay while products are in transit, we cannot issue you a full refund until we get verification from the carrier service. Products received by our couriers should be checked before being signed for. If the exterior packaging or the product is found to be damaged you must then sign “checked and found to be damaged”. If you fail to do this we may not be able to offer a refund or replacement .
Delivery & Returns
If you’d like to exchange something for a different size, or if damaged or defective in any way, then claims must be made within 7 days of receipt of goods. All returns must be in the original condition that you received them in. Exchanges for a different size will be treated as a return, and shipping will be charged again upon re-shipment. We cannot be held responsible for goods lost in transit.
The SHADEOGREY online store prides itself on the accuracy and turnaround time of our products. All sales are final, however exchanges will be honoured up to 7 days from when the product was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. If you’d like to exchange something for a different size, or if damaged or defective in any way, then claims must be made within 7 days of receipt of goods. All returns must be in the original condition that you received them in. Exchanges for a different size will be treated as a return, and shipping will be charged again upon re-shipment. We cannot be held responsible for goods lost in transit.n
We highly recommend that you insure the package and / or send it with delivery confirmation. Should we not receive your return, we cannot issue a credit. Credits on returns will be issued to the original account only and to the value of the merchandise. Be sure to email us when you’ve sent the return so we can keep an eye out. When enquiring about an order or a return please include the order number and the original email address with which the order was placed.n
SHADEOGREY is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. shadeogrey.com will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.
Privacy & Cookies Policies
We recognize that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information private. We are principally a clothing brand. Retailing can utilize a number of facilities and functions including shops, the internet, promotional material, credit and other card systems. Lay by arrangements and reward schemes. As a regional clothing brand we carry out any or all of these means of business from time to time.
You can surf our Website anonymously and access important information without revealing your identity. However, in order to provide a better service, we use “cookies” to measure your visits to our Website, which make it easier for you to log on during future visits. A cookie is a small text file that our Website store on your web browser and can later retrieve. These allow us to distinguish you from other users on our Website, however this information does not allow us to identify you personally and you remain anonymous unless you have otherwise provided us with Personal Information.
Some of the cookies we use are essential for parts of our Website to operate, for example to remember when you add a purchase to your shopping basket or to enable you to pay for a product securely. Others help us to provide you with a better browsing experience, for example by remembering when you have logged in and what your display preferences are. We also use ‘analytical’ cookies (including Google Analytics) which allow us to recognise and count the number of visitors to our Website and see how visitors move around the Websites. This helps us to improve the way our Website works, for example, by ensuring that visitors can easily find what they need, and by telling us what features of our Website that are most popular. If you choose not to delete and/or block cookies from our Website, and continue to use our Website, you are thereby consenting to our use of such cookies.
Obtaining Personal Information
We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. Any information that we no longer require is destroyed. Personal information including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of SHADEOGREY. We do not collect or record any credit card details you may provide when purchasing products from our site. Because of the nature of our business, it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.